Last Updated: 12/12/2025

These Terms apply to the use of PicPexel, operated from Dubai, UAE.

1. Eligibility

  • You must be 18 years or older to use this platform.
  • By using it, you accept these Terms as per UAE digital commerce regulations.

2. Use of Digital Images

When purchasing digital images, you receive a non-exclusive, non-transferable license. You may not:

  • Resell, redistribute, or sublicense the images
  • Claim ownership of the originals
  • Use images for illegal or culturally inappropriate content (as per UAE laws)

3. Pricing & Payments

  • Prices are shown in AED (unless stated otherwise).
  • Payments processed through UAE-approved secure payment gateways.
  • VAT (if applicable) will be charged as per UAE FTA requirements.

4. Delivery Policy

  • All images are delivered digitally via instant download after successful payment. No physical shipping is involved.
  • No physical shipping is involved.

5. Prohibited Use

Users may not:

  • Use platform content in violation of UAE cybercrime laws
  • Attempt unauthorized access, scraping, or bulk downloading
  • Upload illegal or offensive content

6. Limitation of Liability

We are not liable for:

  • Device compatibility issues
  • User download errors
  • Misuse of digital files
  • Third-party payment gateway failures

7. Governing Law

  • These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai.
  • Any disputes fall under the jurisdiction of Dubai Courts.

8. Amendments

  • We may revise these Terms at any time. Continued use reflects acceptance.

9. Shipping Policy — (Digital Delivery)

Since we sell digital images, there is no physical shipping.

Delivery Method

  • Immediate download link after payment
  • Confirmation email containing download access

Delivery Time

  • Instant delivery
  • In rare server delays: up to 10 minutes

Issues With Download?

  • Please contact contact@picpexel.com
  • Provide your order ID for faster assistance.

10. Contact Us

XXXXXXX XXXXXX– Dubai Office

  • Business License: [DED/Free Zone License Number]
  • Location: [Office Address, e.g., Dubai Internet City, Dubai, UAE]
  • Email: contact@picpexel.com
  • Phone: +971-5X-XXXXXXX
  • Working Hours: 9 AM – 6 PM (Monday to Friday)

11. Grievance Redressal Mechanism

As required by UAE consumer protection and e-commerce regulations.

Grievance Officer (UAE)

  • Name: [Appointed Officer Full Name]
  • Designation: Grievance/Compliance Officer
  • Email: grievance@[yourdomain].com
  • Phone: +971-5X-XXXXXXX
  • Office Address: [Dubai Office Address]
  • Working Hours: 9 AM – 6 PM (Monday to Friday) 

12. Complaint Handling Procedure

  • Submit complaint via email or contact form.
  • Acknowledgement within 48 hours.
  • Investigation and resolution within 14–30 days depending on complexity.
  • If unresolved, you may escalate to: Dubai Department of Economy & Tourism (DET).